Order Information
Customers placing international orders must provide complete and accurate information for contact and shipping purposes, including:
- Full Name
- Valid Shipping Address
- ZIP / Postal Code
- Email Address
- WhatsApp Contact Number
The Store shall not be held responsible for any delays or delivery failures caused by incomplete or incorrect information provided by the customer.
Payment Method
All international orders must be paid in full at the time of purchase.
Shipping Confirmation
Once the product arrives at our store, we will contact the customer via email or WhatsApp to confirm the shipping cost and provide a payment link.
After shipping payment is completed, the product will be dispatched via HKPOST / ECSHIP / SF EXPRESS.
Shipping Information Confirmation
Customers are required to provide complete shipping details and complete the shipping payment within a reasonable timeframe after receiving our notification.
If the customer fails to provide the required information, respond, or complete payment for an extended period, resulting in the order being unable to proceed, the Store reserves the right to cancel the order without any refund or compensation.
Customs & Import Responsibility
All import duties, taxes, and customs clearance requirements for international orders are the responsibility of the customer.
If the shipment is delayed, held, returned, or destroyed by customs authorities and cannot be successfully delivered, the Store shall not be held responsible and no refunds or replacements will be provided.
Packaging Disclaimer
Product packaging may have minor dents or slight damage during transit. This is considered normal, and the Store will not be held responsible. No refunds or exchanges will be accepted on this basis.
Acceptance of Terms
By making payment, the customer acknowledges and agrees to the product price and transaction terms listed on the order.
Dispute Resolution
In case of any disputes, CRA5Y SHOP reserves the right of final decision.
Contact Us
For any inquiries, please reach out to us:
- Email: cra5ywebshop@gmail.com
- WhatsApp: [wa.me/85292391555]
Thank you for your support of CRA5Y SHOP!
