Refund policy

1. When ordering goods, customers must provide the contact person's name and valid contact method.

2. The price of the pre-ordered goods shall be based on the price of the goods on the receipt. To protect both the buyer and the seller, the price of the goods will not be modified.

3. After ordering products from our store, the deposit cannot be refunded or the product style can be changed.

4. If the expected launch date of the product is delayed, no further notice will be given.

5. If the manufacturer fails to supply the goods in full, all deposits will be refunded.

6. It is normal for the goods to have dents in the outer box. If the customer picks up the goods too late and fails to pick up the goods with beautiful outer boxes, the company will not be responsible, and the customer cannot request a refund for this reason.

7. Please accept the goods on site. Exchanges only include missing or damaged parts. Because the coloring of each item is different, the company will reserve the final right to replace it. The goods will not be returned or exchanged after they are shipped out.

8. Once the customer pays the deposit, it means that the customer accepts and understands the product prices and transaction terms listed on the receipt.

9. In case of any dispute, Cra5y reserves the right to make the final decision

If you have any questions, please contact us.

WhatsApp: 92391555